REVISION POLICY

Our revision policy is based on the package you choose, allowing you to request revisions as specified in your package details. We are dedicated to delivering top-notch services and will continue making revisions until your requirements are met. There won't be any additional charges if the design concepts remain unchanged. You can expect your revised design within 48 hours.

Any alterations or revisions requested after finalizing logo designs will be treated as a new order and billed separately.

REFUND POLICY

ZA Advantage LLC's refund policy is as follows:

• No refunds for special package selections.
• Refunds are not available once the primary design concept is approved or if you have requested revisions.
• Refunds won't be provided for cancellations unrelated to our company.
• If no contact is made with the company for over two weeks, refunds are not applicable.
• Violation of the company's policies will result in a non-refundable claim.
• Approaching another company or designer for the same project disqualifies you from a refund.
• Refunds will not be issued if the creative brief lacks essential information.
• Complete design changes are not eligible for refunds.
• Refund requests outside the specified time frame will not be entertained.
• Refunds are not available for services like Social Media, SEO, Domain Registration, and Web Hosting.
• Once a website design is approved and sent for development, refunds will not be considered.
• ZA Advantage LLC reserves the right to reject projects or cancel contracts as deemed necessary. After a refund, you relinquish all rights to use the designs; they become the sole property of ZA Advantage LLC.

CLAIM YOUR REFUND

To initiate a refund request, follow these steps:

• Claim your refund through Live Chat by clicking here..
• Sending us an Email.

Upon receiving your refund request, we will respond promptly. The refund process will commence after the necessary analysis is completed. Once refunded, you forfeit all rights to any designs submitted by ZA Advantage LLC, and the information will be submitted to Government Copyright Agencies to maintain legal compliance.

QUALITY ASSURANCE POLICY

We strive to meet your requirements and ensure our designers work diligently to meet your expectations. Our designs undergo thorough research and craftsmanship to provide you with the best quality.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is designed to ensure your complete satisfaction. We aim to surpass your expectations and will continue revisions until you are fully satisfied, in accordance with your package.

DELIVERY POLICY

Your complete order will be sent to the specified account on the date indicated in the Order Confirmation, accompanied by a confirmation email. Turnaround times vary according to your package, with a minimum of 2 business days. For urgent orders, please contact our customer support team.

RECORD MAINTENANCE

ZA Advantage LLC maintains records of finalized designs to assist in case of misplaced orders, ensuring you receive the exact files you need.

CUSTOMER SUPPORT

Our 24/7 customer support team is available to address all your concerns and inquiries. We are committed to providing assistance whenever you need it.

COMMUNICATION POLICY

Please note our communication policy:

• 1. ZA Advantage LLC is not responsible for communication conducted via platforms other than "info@zaadvantagellc.com" or any numbers not provided by us or listed on our official website.
• 2. We do not assume responsibility for any damages resulting from contact details not provided by us.
• 3. We take full responsibility for information transmitted through our official domains.